Damage Agent (20 hours p/w)

SIXT UK is growing rapidly and has great ambitions to accelerate further. The UK damage department are responsible for handling all damage caused to a SIXT vehicle in the U.K. The role of the Damage Agent will be to manage and monitor all stolen and overdue vehicles in the UK, to be the main point of contact for all risk customers and handle all queries relating to risk customers. The Damage Agent will be responsible for handling all data protection requests received from police and governing bodies.

*\*Please note that this is a part time role working 20 hours per week*

YOUR ROLE AT SIXT

• Manage & monitor reported overdue/stolen vehicles.
• Add customers to risk database.
• Be a contact for any internal Depts, for any risk customers / enquires.
• Handling all retail customer disputes and queries in line with departments KPI’s.
• Uploading new infleeted vehicles to SIXT insurance policy via the MID portal and ensure all vehicles are insured.
• Responding to & actioning all Data protection requests received from the police.
• Handling complaints received from the British vehicle rental and leasing association.
• Provide feedback to Ops trainer on quality and any processes that need to reviewed.
• Other Ad-hoc duties based on department needs.

YOUR SKILLS MATTER

• Minimum of a year of administration experience
• Ability to work to strict SLA’s and strict KPI’s.
• Excellent analytical skills and are an agile learner.
• Personal responsibility and entrepreneurial spirit
• High level of self-motivation, assertiveness, as well as an ability to learn and work in teams are among your strengths.
• Results focused with strong business decisions making.

WHAT WE OFFER

• Competitive Salary & Financial Security Receive a competitive salary and enrol in SIXT’s pension scheme for long-term security
• Generous Time Off Enjoy 22 days of annual leave plus bank holidays (pro rata for part time)
• Training & Development Benefit from paid training sessions and various development opportunities
• Exclusive Employee Benefits Access special terms for SIXT car hire and extend these perks to friends and family through our staff rental scheme
• Health, Wellbeing & Life Assurance Utilize the Medicash health cashback plan and the Yulife wellbeing app, along with in-service life assurance.
• Family-Friendly Support & Assistance Enjoy generous family-friendly provisions and access our Employee Assistance Programme for additional support

About the department:
Our managers are experts in their field, in high demand, involved in many projects, and have to bear responsibility for their team. This requires support for appointments, calendar supervision, communication, administrative work, and many daily tasks. In our assistant positions, cleverness and thinking outside the box are required, many topics, even confidential ones, end up on the desk and the network to many departments and colleagues makes cooperation much easier. Keeping your eyes on content-related topics and making the daily business work is your prio challenge here. But there are nice colleagues in the team who can support you in this and might have some advice or lead for certain difficulties.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!