Customer Service Agent

We are seeking a friendly and enthusiastic Customer Service Agent to join our team in Philadelphia, United States. As a Customer Service Agent, you will be the face of our company, providing exceptional support to our valued customers and ensuring their needs are met with professionalism and efficiency.

• Greet and assist customers in a friendly and professional manner, addressing their inquiries and concerns
• Handle customer interactions through various channels, including phone, email, and in-person
• Process customer transactions, orders, and requests accurately and efficiently
• Resolve customer complaints and issues with empathy and a focus on customer satisfaction
• Maintain detailed and accurate records of customer interactions and transactions
• Collaborate with team members to ensure smooth operations and excellent service delivery
• Stay updated on company products, services, and policies to provide accurate information to customers
• Identify and escalate complex issues to appropriate departments when necessary
• Contribute to a positive work environment by maintaining a professional and enthusiastic attitude
• Adapt to changing customer needs and company procedures with resilience and flexibility
• High school diploma or GED required
• Minimum of 1 year of customer service experience
• Strong communication skills, both verbal and written
• Proficiency in basic computer navigation and Microsoft Office applications
• Valid driver's license with a clean driving record
• Excellent problem-solving abilities and attention to detail
• Ability to work efficiently in a fast-paced environment
• Strong multitasking skills and ability to prioritize tasks
• Patience and empathy when dealing with challenging customer situations
• Ability to remain calm and professional under pressure
• Willingness to work flexible hours, including evenings and weekends as needed
• Additional languages are a plus but not required About the department:
  As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!