Customer Service Agent

Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Agent in Fort Myers, United States! We're seeking an enthusiastic and detail-oriented individual to be the face of our company, ensuring our customers receive top-notch support and assistance. Hourly Pay of $20.25 an hour.

• Greet and engage with customers in a friendly and professional manner
• Respond to customer inquiries, concerns, and requests efficiently and accurately
• Process transactions, reservations, or orders using our computer systems
• Provide product or service information to customers, helping them make informed decisions
• Handle customer complaints with empathy and work towards satisfactory resolutions
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure smooth operations and excellent service delivery
• Adapt to changing customer needs and company policies with flexibility
• Identify opportunities to upsell or cross-sell products or services when appropriate
• Participate in ongoing training to stay updated on company offerings and customer service best practices

Qualifications

High school diploma or GED required

• Minimum of 1 year of customer service experience in a fast-paced environment
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities and attention to detail
• Proficiency in basic computer navigation and Microsoft Office applications
• Valid driver's license with a clean driving record
• Ability to work flexible hours, including day and evening shifts
• Willingness to wear a company uniform
• Multitasking skills and ability to prioritize tasks effectively
• Positive attitude and enthusiasm for helping customers
• Ability to remain calm and professional in high-pressure situations
• Basic math skills for processing transactions accurately
• Fluency in English; additional languages are a plus

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!